Customer Service

Shipping & Delivery
Orders are subject to a 1-2 business day processing prior to shipping and payment clearing. We do not process or deliver orders on the weekends or holidays. Business days include Monday-Friday, excluding holidays. U.S.-Shipping Time-Most orders will arrive within 5-10 business days.  
International shipping should arrive within 15-30 days. 

Q. Will I have to pay international Taxes & Duties?

A. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. Note, in rare occasions custom agents may delay delivery of some packages.

MIYU Shop cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. 
By law, we must declare all items at their full price and cannot alter this amount to decrease International custom fees.

Returns & Replacements
Returns & Replacments are handled on a case by case basis by the seller that the item was purchased 
Updating Account Information
Please contact the Miyu Shop Customer Service